>My love affair with Tivo has hit a major problem. I woke up yesterday morning to a green screen of death on my TV. When I came home tonight, it was still up. I tried restarting it, but the green screen with the “severe error” message just came back. The damn machine says to call customer service. Better that I called the City of Sacramento to come out and recycle it. I would have probably gotten a faster response. The Tivo was a Christmas gift only three years ago and now it’s dead.
Be wary if you buy a Tivo this holiday season. I had to jump through about 50 hoops with the customer service people. OK, maybe not fifty, but I was on hold for like 30 minutes and had to talk to two different people before someone decided I wouldn’t have to pay the $150 fee for a new Tivo.
My only two options to get my “free” replacement are either to have my credit card charged $289 to ship out a “new” machine right away or to take my dead machine down to the “nearest” Fed Ex/UPS and ship it back to Tivo myself. After they receive the busted Tivo, they will ship out the replacement (i.e. a good fortnight before I get the “new” machine). Supposedly, if I choose curtain number one, Tivo will refund my $289 as soon as they receive my old box back.
Here’s a tip Tivo: Have a “protection plan” like DirecTV. The customer pays $5 a month and if the machine ever craps out, you just send them a new one. Unless of course, your machines crap out on a fairly regular basis. Then you might have to jack up that monthly fee to cover your nut. Better yet, make a decent product! A Tivo should last longer than most of my relationships.
Just to add salt to my Tivo inflicted wounds, I just saw a commercial for a Tivo package that is only $99!
P.S. How long should a Tivo or any DVR last? I mean, what is the lifetime of the machine?